Course Details

Courses Descriptions

ITIL® Foundation Certification – ITSM Training Course

Overview:
The ITIL® Foundation Certification is the entry-level qualification in the ITIL framework, designed for individuals looking to understand IT Service Management (ITSM) principles. TecKnow Academy’s training equips participants with a strong foundation in ITIL practices, the service lifecycle, and how IT can deliver business value. The course is aligned with the latest ITIL 4 edition.

Disclaimer: TecKnow Academy provides training to help candidates prepare for the ITIL® exam. We are not affiliated with Axelos or any certification body.

Who Should Attend?

• IT Professionals and Service Desk Agents

• System Administrators and Network Engineers

• IT Managers and Support Staff

• Professionals entering IT Service Management

• Project Managers and Business Analysts working in IT

Prerequisites:

• No formal prerequisites

• Basic understanding of IT operations is helpful

Course Objectives – You Will Learn To:

• Understand ITIL 4 principles and the Service Value System (SVS)

• Explore the four dimensions of service management

• Learn key concepts like value co-creation, continual improvement, and governance

• Recognize ITIL management practices and processes

• Prepare confidently for the ITIL® Foundation certification exam

ITIL 4 Topics Covered:

• ITIL Key Concepts and Definitions

• The Four Dimensions of Service Management

• The ITIL Service Value System (SVS)

• ITIL Guiding Principles

• ITIL Service Value Chain

• ITIL Management Practices

Exam Details:

• Certification Body: Axelos/PeopleCert

• Format: Multiple Choice (40 questions)

• Duration: 60 minutes

• Passing Score: 65% (26 correct answers)

• Delivery: Online proctored or at authorized testing centers

• Cost: Varies by region and provider

Why Choose TecKnow Academy for ITIL® Foundation Training?

• Certified Trainers: Learn from ITIL-certified professionals with real-world experience

• Aligned to Latest Version: Fully updated for ITIL 4

• Hands-On Learning: Real-world case scenarios and quizzes

• Full Exam Support: Practice tests and personalized guidance

• Career Assistance: Resume review, interview prep, and ITSM career advice

What’s Included:

• 24+ Hours of Live Instructor-Led Sessions

• ITIL 4 Course Material and Study Guide

• Mock Exams and Review Sessions

• Certificate of Completion & 1:1 Career Mentorship

Frequently Asked Questions (FAQ)

Q1: What is ITIL used for?
ITIL is a globally recognized framework that helps organizations deliver IT services aligned with business needs.

Q2: Does Tecknow Academy provide the ITIL® exam voucher?
We offer discounted exam vouchers and complete assistance with the registration process.

Q3: Can I take the ITIL Foundation course without IT experience?
Yes. It’s designed for both beginners and experienced IT professionals.

Q4: Is ITIL Foundation required before other ITIL levels?
Yes. ITIL Foundation is a prerequisite for advanced ITIL certifications like ITIL Managing Professional (MP).

Q5: Is the course available online?
Yes. We offer instructor-led online sessions with flexible timing options.

Begin your ITSM journey with TecKnow Academy.
Get ITIL® Foundation certified and boost your IT career – Enroll today.